Just a few years ago purchasing a computer was a major financial investment. It marked a change in how things were done in your business or in your home. Knowledge of hardware was limited and software was practically non-existent. Which to choose from was a matter of limited choices.
Back then there where companies providing free information about technology and products. There are also companies like Consumer Report that are the watch dogs for the consumer. As technology advanced being able to understand it decreased but on the other hand choices increased and as you well know more choice doesn’t necessarily mean that there good ones hence the BAPS slogan “Trying to do it yourself may not be the best idea”
This brings us to the questions you may have and why you are here.
The first four questions can be answered with a simple needs assessment. This is a process for determining and addressing needs, or "gaps" between current conditions and desired conditions, often used for improvement projects in education/training, organizations, or equipment.
Is Preventive Maintenance right for me?
Preventive maintenance can be described as maintenance of equipment or systems before fault occurs. It can be divided into two subgroups, planned preventative maintenance and condition-based maintenance. The main difference of subgroups is determination of maintenance time, or determination of moment when maintenance should be performed.
To make it simple:
Preventive maintenance is conducted to keep equipment working and/or extend the life of the equipment. Corrective maintenance, sometimes called "repair", is conducted to get equipment working again. The primary goal of maintenance is to avoid or mitigate the consequences of failure of equipment.
How can I get the best Technical Support?
The best Technical Support is based on two things:
You would think the ideal support company would be available 24/7 but in the real world we know this is not always true. Even when dealing with big the computer manufacturers 24/7 means only over the phone or the internet and that still doesn’t mean someone will answer who can solve your problem or that you can understand.
Sure big computer manufactures are familiar with their product but how much do you think they know about what you use it for not only your computer but what about your software your network and your printer. In order to have a full understanding on a situation sometimes it requires you to see it, touch it make it.